Freddie's Flowers logo
Visit website

Freddie's Flowers Reviews 11,728

•
TrustScore 4 out of 5

4.2

Flower Delivery
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

First time using Freddie’s Flowers & I was a bit dubious as to what I would receive when signing up to a subscription, however I got my order today and already can’t wait for my next order in 2 weeks!
Flowers are fresh and all wrapped with care, you receive a wonderfully illustrated flower arranging leaflet, something I have never seen before. The work these guys do, not only delivering the best flowers, but also providing detailed care instruction, flower names, and random facts about the flowers is high class! Thank you Freddie’s 🥰

Rated 5 out of 5 stars

Flowers arrived fresh and bloomed overnight after I put them in water with specific powder given. There are also instructions on how to organise them which is useful as I don't have any previous experience. Packaging is also thoughtfully designed to protect the flowers. I got it half price with a free vase and this is such a good deal. 100% recommend Freddie Flowers if you want to brighten your day or cheer your friend up.

Rated 1 out of 5 stars

Terrible experience waiting in all morning for flowers that they never tried to deliver.
Customer service absolutely abysmal and bordering on rude. The delivery driver has taken a picture of their own hand and recorded the item as delivered.
Apparently nothing customer services can do to help me understand where it’s been left and nothing they can do to get me the flowers I ordered today. Absolutely avoid.

Rated 5 out of 5 stars

ve absolutely loved my experience with Freddie’s Flowers! The blooms arrived fresh, vibrant, and beautifully arranged, showing real care in their selection. The packaging was thoughtfully designed to protect the flowers while still looking elegant and eco-friendly. What truly stood out was their customer service — warm, attentive, and always quick to help with any queries. It’s such a joy receiving a bouquet from them, and you can genuinely feel the love and care that goes into every delivery. Highly recommend!

Company details

  1. #37 of 50 best companies in Flower Delivery
  2. #28 of 35 best companies in Florist
  3. #23 of 34 best companies in Flower market

Information provided by various external sources

I deliver fresh, seasonal flowers, weekly to your door ready for you to cut and plonk straight in a vase, with tips on how best to arrange them.

Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot
Rated 5 out of 5 stars

Freddie’s flowers

Freddie’s flowers, ‘paint the world’ made my sisters 50th the splendiferous day it was! Thank you so much for your gorgeous, sparkly and blooming lovely flowers! 🥰

Date of experience: 07 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Thank you for such a joyful review, Emily! We’re absolutely thrilled to hear that our Paint the World arrangement helped make your sister’s 50th birthday so special. Here's to many more blooming lovely moments!

Rated 5 out of 5 stars

This bouquet is the gift that keeps on…

This bouquet is the gift that keeps on giving. I sent it to family as a special thank you and they are thrilled by the way it changes as the individual blooms come into their own.

Date of experience: 05 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

We’re delighted to hear that our flowers made such a special impact and that your family are enjoying watching the blooms come to life over time - it’s one of the things we love most about our flowers too! Thank you ever so much for taking the time to share, Christine!

Rated 1 out of 5 stars

Instagram vs. Reality

Contacted on IG to raise our issue and never received a reply.

We ordered the make a splash bouquet and the stems arrived all bent and the bouquet was in a sorry state. Not worth the £35, let alone £5…

Disappointing.

Date of experience: 07 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Dear Adi,

Thank you for leaving this review and for providing us with this feedback.

We're really sorry to hear about your experience and can completely understand how disappointed you must have felt, especially when expectations didn’t match what arrived.

This definitely isn’t the quality we aim to deliver and it’s equally frustrating to hear you didn’t receive a reply after reaching out on Instagram. We always want to be responsive and helpful, no matter the platform.

We've requested your information through Trustpilot so that we can locate your account and speak to you directly about these quality issues. We'd also love to organise something by way of an apology from ourselves as we're keen to ensure you're not left with a poor impression.

We look forward to speaking with you.

Best wishes,

Freddie's Flowers

Rated 4 out of 5 stars

I love the sustainability aspect

I love the sustainability aspect, the paper packaging and string etc. It’s lovely to support a UK business which really cares about its product. We love getting the advice about arranging the flowers. I now always use Freddie’s for one-off gifts. Last time my mum had to split them between two vases. She was delighted.

Date of experience: 29 March 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Thank you so much for your thoughtful review, Annie! We're absolutely delighted to hear how much you value the sustainability of our packaging and the care we put into every box!

Rated 5 out of 5 stars

The flowers were beautiful

The flowers were beautiful, fresh and packed lovely. The best flowers I have had through the post.
I even ordered for my mum after and will definitely use Freddie's flowers again!

Date of experience: 15 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Thank you so much for your kind words, Sarah! We’re absolutely thrilled to hear these were the best flowers you’ve received by post - we can't wait to send more your way soon!

Rated 1 out of 5 stars

Charged Despite Cancelling

Charged Despite Cancelling.
There are only two ways to cancel a subscription to Freddie's Flowers. By email to: Freddie AT FreddiesFlowers.com or by calling 0208 396 6696. I add the information here, as it is hidden within the FAQs so it's a faff to find to begin with.

I sent an email to cancel my membership with immediate effect on 7/04/25. Despite requesting confirmation of this, I did not hear anything further.
A week later I have been charged for the subscription.

Unfortunately due to it being "one of those days", my phone provider has failed, and so I can't even call to complain and have to resort once again to email, which does not leave me with a good feeling!

All round poor service and customer care.

Date of experience: 15 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Dear Becki,

Thank you for alerting us to your experience and for leaving this review.

We completely understand how disappointing it must feel to be charged after you had clearly requested to cancel your subscription and we sincerely apologise for the lack of confirmation and follow-up. This is certainly not the standard of service we aim to provide.

We’d love to make this right for you as quickly as possible. If you haven’t already received a response, please rest assured that our team will prioritise your cancellation and ensure any charges taken in error are refunded promptly. We'd also love to organise something by way of an apology as we're keen to ensure you're not left with a poor impression.

We look forward to speaking with you.

Best wishes,

Freddie's Flowers

Rated 1 out of 5 stars

The flowers were not delivered

The flowers were not delivered. I rang my mum to find out if she liked them and they have never even arrived!!

Date of experience: 15 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Dear Paul,

Thank you for bringing this to our attention and for leaving this review.

We're so sorry to hear this and completely understand how disappointing it must have been, especially when the flowers were intended as a thoughtful gift for your mum.

This certainly isn’t the experience we want for any of our customers and we'd really like to get this sorted for you as quickly as possible. We've requested your information through Trustpilot so that we can locate your order and look into what went wrong here. We'd also love to organise something by way of an apology from ourselves.

We look forward to hearing from you.

Best wishes,

Freddie's Flowers

Rated 5 out of 5 stars

Beautiful flowers, fantastic service

We ordered flowers for Mother’s Day, there is a lovely range of bouquets to select from at different price points. The bouquet was gorgeous, even the carers at Mum’s home commented on it. It was easy to order and was delivered at arranged time slot. Thank you Freddie’s

Date of experience: 30 March 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Thank you so much for the five stars, Sandra! We're delighted to hear the Mother's Day bouquet was such a hit - especially with your mum and the carers at her home.

It’s great to know you found the ordering process smooth and the delivery right on time. We’re so pleased we could be part of such a special moment, and we look forward to sending more beautiful flowers your way in the future!

Rated 5 out of 5 stars

Quality Blooms

The Quality of the blooms is amazing , I order fortnightly but sometimes delay by a week as I have a lovely cut down vase still on the go.

Date of experience: 10 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

We're delighted to hear that everything has gone so well with your deliveries and that you're loving our cut-down vase too! Thanks so much for your review, Lorraine!

Rated 5 out of 5 stars
Redirected

Stunning show stoppers

Wow I’ve just had my first delivery from Freddie’s flowers and they are stunning a real show stopper. They came beautifully packaged asleep. With an equally stunning vase. They light my room up they smell amazing too I will definitely be having some more

Date of experience: 10 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Thank you so much for your lovely review, Maria! We’re thrilled to hear your first delivery made such a strong impression - it’s always our aim to deliver flowers that truly brighten a room and feel special from the moment they arrive.

We’re so pleased you loved the vase too, and we can't wait to send more blooms your way soon!

Rated 5 out of 5 stars

Always fresh

Always fresh
Lovely selection of flowers

Date of experience: 14 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

This is music to our ears - thanks ever so much for taking the time to share, Karen!

Rated 5 out of 5 stars

Fabulous flowers!

I have Freddie’s flowers regularly and always look forward to their arrival. They never fail to bring me joy. Friends often comment how lovely they are and how different from any you would buy at the shops. In bud on arrival and gradually opening to their full splendour. Usually lasting three weeks and occasionally up to four or more. On the very odd occasion when there has been a problem with delivery or quality of flowers the customer service team have dealt with and sorted the issue speedily and pleasantly.
Thank you everyone at Freddie’s flowers.

Date of experience: 14 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

It’s wonderful to hear how much joy your regular deliveries bring and that the flowers continue to make such a lasting impression, both for you and your friends.

We’re especially glad to know our customer service team has been there to help when needed too - thank you ever so much for this lovely review, Helen!

Rated 5 out of 5 stars

These flower deliveries are such great…

These flower deliveries are such great value for money. I have a delivery every three weeks and the flowers always last beyond these times, even roses.
It’s so good to have instructions on how to display the flowers so they look professionally put together and I’m always delighted with the flowers they send.

Date of experience: 10 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Thank you so much for your lovely review, Jackie! We’re so glad to hear you’re finding great value in your deliveries and that our flowers, even the roses, are lasting so well between each delivery. We look forward to continuing to brighten your home with each delivery!

Rated 4 out of 5 stars

I enjoyed the flowers when I was…

Beautiful flowers and responsive customer service.

Date of experience: 14 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Dear Daryna,

Thank you for taking the time to leave this review.

We’re really sorry to hear that this experience left you feeling frustrated, especially after having enjoyed your previous deliveries with us.

Our cut-off policy is in place to ensure the freshness of our flowers and to support our growers, who begin growing the stems for each order well in advance. That said, we completely understand how plans can change unexpectedly and we’re sorry that we couldn’t be more flexible in this case.

We do our best to offer alternative suggestions, such as gifting the flowers to a friend or neighbour, so they don’t go to waste, but we appreciate this may not always be a perfect solution.

We'll reach out to you directly to try and make up for this disappointment by organising something by way of an apology.

We look forward to speaking with you.

Best wishes,

Freddie's Flowers

Rated 4 out of 5 stars

The flowers last quite well.

The flowers last quite well.
I would prefer not to have lilies as I throw them out because they are not good for my cat

Date of experience: 14 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Thanks ever so much for taking the time to leave this review! We do in fact offer lily-free arrangements for our Classic size if this is of interest to you - please don't hesitate to get in touch with us at freddie@freddiesflowers.com and we can get this sorted for you!

Rated 5 out of 5 stars

Love their flowers and when we aren't…

Love their flowers and when we aren't satisfied the team are so lovely and helpful! Would recommend every time!

Date of experience: 12 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

We're delighted to hear how much you love the flowers and that you've had such a positive experience with our team whenever something hasn’t been quite right. Thank you for taking the time to leave us five stars, Sophia!

Rated 5 out of 5 stars

Fabulous Flowers

The flowers were in great condition and arrived well packaged. The instructions on how to arrange them was a great bonus, and once arranged they looked beautiful and lasted well.

Date of experience: 03 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

We’re so pleased to hear the flowers arrived in great condition and that you enjoyed arranging them with the help of our guide. Thanks ever so much for leaving this review, Mandy!

Rated 5 out of 5 stars
Redirected

Lovely flowers

Lovely flowers! Very cottage style.

Date of experience: 04 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

This is wonderful to hear Jacob - we're so glad they went down so well!

Rated 5 out of 5 stars

A little bit of brightness even on the dull days!

Freddie’s flowers are beautiful and long lasting, easy to use website and calendar. Great offers and wonderful displays.
Our Mother’s Day bunch is still in bloom! When they arrive sometimes they look “tired” but once placed in water and flower food added they turn into the most beautiful displays!
My Nan absolutely loves your flowers, we’ve recently been told she’s on end of life care, and your flowers add a bit of beautiful nature to brighten up her days! So thank you for that!

Date of experience: 13 April 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

Thank you so much for sharing this heartfelt review, Pip. We’re truly touched to hear how much joy the flowers have brought, especially to your Nan during such a difficult time. It means a great deal to know we can offer even a small moment of beauty and comfort!

Rated 5 out of 5 stars

Have used Freddie’s flowers a few times…

Have used Freddie’s flowers a few times now for family and friends and can honestly say they have been over the moon when they receive them. Even sending me photos of them to show me how beautiful these bunches of flowers are. I would definitely recommend and will continue to use for special occasions
Very happy customer

Date of experience: 03 February 2025

Freddie's Flowers logo

Reply from Freddie's Flowers

We're delighted to hear that your friends and family have been so thrilled with their flowers - it’s always lovely when recipients go out of their way to share photos, and we’re so glad the blooms have made a lasting impression. Thanks ever so much for the five stars and recommendation, Sharon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look