Company activity

Updated 12 hours ago

This page gives you a detailed overview of how Freddie's Flowers has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: July 2018.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Registered domain name ownership

Domain name confirmed in a third-party database

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

1,073

Verified

327

Invited

0

Redirected

73


Total reviews from the past 12 months

1,473

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How Freddie's Flowers got its reviews in the past 12 months

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May-JulAug-OctNov-JanFeb-Apr

New reviews by star rating

How many new reviews (distributed by star rating) Freddie's Flowers got each month in the past 12 months

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May-JulAug-OctNov-JanFeb-Apr

Reply behavior

How Freddie's Flowers replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 24 hours or less.

  • Has replied to 99% of their negative reviews.

Freddie's Flowers’s flagging activity

How frequently Freddie's Flowers flagged their reviews in the past 12 months

What's a flagged review?

  • Freddie's Flowers may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Freddie's Flowers selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Freddie's Flowers flagged 5 of their reviews a total of 5 times.
  • 80% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

0

0%

2-star

1

20%

1-star

4

80%

What happened to the 5 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

4

Reviews removed from trustpilot.com

1

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Freddie's Flowers

4

Reviewer resolved the breach of Trustpilot's guidelines

0

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

1

Reviewer didn't resolve the breach of Trustpilot's guidelines

0