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Freddie's Flowers Reviews 11,728

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TrustScore 4 out of 5

4.2

Flower Delivery
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Rated 5 out of 5 stars

First time using Freddie’s Flowers & I was a bit dubious as to what I would receive when signing up to a subscription, however I got my order today and already can’t wait for my next order in 2 weeks!
Flowers are fresh and all wrapped with care, you receive a wonderfully illustrated flower arranging leaflet, something I have never seen before. The work these guys do, not only delivering the best flowers, but also providing detailed care instruction, flower names, and random facts about the flowers is high class! Thank you Freddie’s 🥰

Rated 5 out of 5 stars

Flowers arrived fresh and bloomed overnight after I put them in water with specific powder given. There are also instructions on how to organise them which is useful as I don't have any previous experience. Packaging is also thoughtfully designed to protect the flowers. I got it half price with a free vase and this is such a good deal. 100% recommend Freddie Flowers if you want to brighten your day or cheer your friend up.

Rated 1 out of 5 stars

Terrible experience waiting in all morning for flowers that they never tried to deliver.
Customer service absolutely abysmal and bordering on rude. The delivery driver has taken a picture of their own hand and recorded the item as delivered.
Apparently nothing customer services can do to help me understand where it’s been left and nothing they can do to get me the flowers I ordered today. Absolutely avoid.

Rated 5 out of 5 stars

ve absolutely loved my experience with Freddie’s Flowers! The blooms arrived fresh, vibrant, and beautifully arranged, showing real care in their selection. The packaging was thoughtfully designed to protect the flowers while still looking elegant and eco-friendly. What truly stood out was their customer service — warm, attentive, and always quick to help with any queries. It’s such a joy receiving a bouquet from them, and you can genuinely feel the love and care that goes into every delivery. Highly recommend!

Company details

  1. #37 of 50 best companies in Flower Delivery
  2. #28 of 35 best companies in Florist
  3. #23 of 34 best companies in Flower market

Information provided by various external sources

I deliver fresh, seasonal flowers, weekly to your door ready for you to cut and plonk straight in a vase, with tips on how best to arrange them.

Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot
Rated 1 out of 5 stars

I received a dead wilted sorry stems of…

I received a dead wilted sorry stems of ‘flowers’. More like weeds/leftovers. Appalling. Couldn’t say anything to my friends who sent it …

Date of experience: 09 April 2025

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Reply from Freddie's Flowers

Dear Gilly,

Thank you for bringing this to our attention and for leaving this review.

Receiving flowers that arrive in poor condition, especially when they’ve been sent as a thoughtful gift, is incredibly disappointing. This is certainly not the standard we aim to deliver and we completely understand how upsetting it must have been, particularly when you didn’t feel able to share your concerns with the sender.

We’d really like the opportunity to look into what went wrong and make this right for you. We've requested your information through Trustpilot so that we can hear a little bit more about the poor stems received and to organise something by way of an apology for this.

We look forward to hearing from you.

Best wishes,

Freddie's Flowers

Rated 5 out of 5 stars

Absolutely beautiful

Flowers were delivered quickly and all fresh, they look absolutely amazing I’m so pleased with them.

Date of experience: 11 April 2025

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Reply from Freddie's Flowers

This is music to our ears - thanks ever so much for taking the time to share, Suzy!

Rated 2 out of 5 stars

Poor customer service

You have to email the company to cancel the subscription and they don't respond to your email, the flowers arrived in a poor condition and aren't worth the high price

Date of experience: 08 April 2025

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Reply from Freddie's Flowers

Dear Jodie,

Thank you for alerting us to your experience and for leaving this review.

It’s disappointing to know that your flowers arrived in such poor condition and that you’ve had trouble getting a response when trying to cancel your subscription. We always aim to respond to customers as quickly as possible so it's disheartening to hear that this hasn't been the case for yourself.

We've requested your information through Trustpilot so that we can locate your account and ensure that your subscription has been cancelled. We'd also love to hear a little bit more about the poor quality of the flowers and organise something by way of an apology for them.

We look forward to hearing from you with your details and getting this sorted out for you.

Best wishes,

Freddie's Flowers

Rated 5 out of 5 stars

I left a review last week saying that I…

I left a review last week saying that I wasn't happy with the condition my flowers were in and complained.
I am delighted to say that the company put this right and sent me a beautiful, bigger bouquet to replace them.
Delighted with the outcome.

Date of experience: 11 April 2025

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Reply from Freddie's Flowers

Thanks so much for taking the time to leave us another review, Rosalind. We're so pleased that we had a chance to get this sorted for you!
Have a lovely day,
FF

Rated 5 out of 5 stars

I received a beautiful bouquet of boxed…

I received a beautiful bouquet of boxed flowers and an elegant vase as a Mothers Day gift. Both items were beautifully and securely boxed, what a lovely surprise. My flowers soon blossomed beautifully in the new vase and have lasted two full week already, such a delight and I would definitely recommend. Thank You Freddie Flowers 💐 & Thank You Daughter 😊

Date of experience: 28 March 2025

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Reply from Freddie's Flowers

Thank you so much for your lovely review, Rita! We're delighted to hear that your Mother's Day gift was such a special surprise and that the flowers are lasting so well.

It’s always a joy to know our blooms bring happiness, especially when they’re part of such meaningful moments. We’ll be sure to pass on your thanks — and we’re so glad your daughter chose us!

Rated 5 out of 5 stars
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First delivery exceeded expectations, still looking gorgeous 2 weeks on

First delivery exceeded expectations, easy to follow instructions and still looking gorgeous 2 weeks on

Date of experience: 28 March 2025

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Reply from Freddie's Flowers

Thank you so much for your lovely review, Lynda! We're delighted to hear that your first delivery exceeded expectations and that the flowers are still going strong after two weeks. It's great to know the instructions were helpful too — we can’t wait to send you your next box!

Rated 5 out of 5 stars

Top-Notch Customer Service!

My order was missing one type of flower, so I reached out to customer service with a pic, explaining the problem. The response was swift and they were so understanding. The problem was resolved, replacement flowers are being sent, and Mikaiel was delightful. I look forward to my many more beautiful posies from Freddie's. !0/10 Highly recommend!

Date of experience: 09 April 2025

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Reply from Freddie's Flowers

Thank you for your fantastic review! We're so pleased to hear that Mikaiel was able to help quickly and that your issue was resolved with care and efficiency - we’re looking forward to sending you many more beautiful blooms soon!

Rated 5 out of 5 stars

Petals of Poetry

5 stars
A true masterpiece of nature’s grace. The flowers bloomed with such vibrant energy, its petals unfolding like a delicate poem. The colors were vivid, almost glowing, and the fragrance carried a soft whisper of the garden. It brought beauty and a sense of peace into my space. Truly a gift from nature’s heart.

Thanks to Joe in Cheltenham 🫡 (works for Freddie’s flowers)

Date of experience: 10 April 2025

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Reply from Freddie's Flowers

Thank you for such a beautifully written review — your words truly capture the spirit of what we aim to deliver with every box! We're thrilled the flowers brought colour, fragrance, and a sense of calm into your space.

A big thank you as well for the shoutout to Joe in Cheltenham — we’ll make sure your kind words reach him!

Rated 2 out of 5 stars

Not very impressive, but fantastic customer service

Nice flowers, but don't think they are worth the cost! Lots of greenery and only a few flowers. Very overpriced and very disappointed. I paid £13 as i had a special offer, but they should of been £26. Very overpriced for the amount of flowers you received.
I have tried to cancel my subscription but heard nothing back.
I would like to add to my initial review. Although i expressed my initial disappointment of the flowers, their customer service is outstanding. I received a full refund for my flowers, and then Caitlin called me to talk about my experience, and then sent me another bunch. You dont often see such a high level of customer service anymore and Freddies flowers is at the top of my list. Very impressive.

Date of experience: 07 April 2025

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Reply from Freddie's Flowers

Dear Lisa,

Thank you for leaving this review and for alerting us to your experience.

While we’re glad you found the flowers nice, it’s disappointing to know that the balance of the arrangement and overall value didn’t meet your expectations. We aim to create thoughtfully arranged selections that bloom beautifully over time, but it’s clear we missed the mark here.

We’re also very sorry you’ve had trouble cancelling your subscription and haven’t received a response yet. That’s certainly not the level of service we strive to offer and we’ll make sure this is followed up as a priority if it hasn't been dealt with already.

We'll reach out to you directly to hear a little more about the flowers you received and to organise something by way of an apology for this experience.

We look forward to speaking with you.

Best wishes,

Freddie's Flowers

Rated 3 out of 5 stars

I was looking forward to buying some…

I was looking forward to buying some flowers for my mum for mother’s day. They came not up to standard and were wilted and nearly dead, I emailed through and thank you to millie she was quick with replies and compensated me for them.

Date of experience: 09 April 2025

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Reply from Freddie's Flowers

Thank you for taking the time to leave this review, Polly! Whilst it's disappointing to hear that the initial flowers received weren't up to scratch, we're so pleased that Millie was able to get this all sorted out for you - we'll be sure to pass this on to her!

Rated 5 out of 5 stars

Wonderful customer service!

Following a very unusual blip with my lovely flowers, Freddie’s Flowers customer care was fantastic. Their response was swift, helpful, efficient and kind. A huge thankyou to Molly, Shana and Madeleine who were ALL amazing. Thank you!
Faultless customer service!

Date of experience: 28 March 2025

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Reply from Freddie's Flowers

Thank you for your kind words and for this five star review! We’re so happy to hear you’ve had a great experience with both our flowers and our customer service. It’s our pleasure to sort things out quickly and hassle-free – we’ll be sure to pass this lovely feedback on to the team!

Rated 5 out of 5 stars

Great support

Although there were some issues (my fault) with the delivery causing it not to arrive on the right day, the support team organised a re-delivery of an UPGRADED box of incredible flowers at no extra charge for my idiocy. Thank you very much to the wonderful Amber R for sorting!

Date of experience: 08 April 2025

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Reply from Freddie's Flowers

Thank you so much for your kind words, Patrick! We're really glad to hear that Amber was able to step in and get everything sorted for you!

Even when things don’t quite go to plan, we always want to make sure you end up with something beautiful, and we’re so pleased you enjoyed the upgraded arrangement. Thanks again for sharing your experience — we’ll be sure to pass your lovely feedback on to Amber and the team!

Rated 5 out of 5 stars
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You should Phone Freddie’s Flowers for Fabulous bouquets

Gorgeous bouquet, I particularly like the carefully netted soft magnum blooms… chrysanthemum. I phoned customer care after I had my Mother’s Day bouquet for a week, with a query, and I received the most fabulous customer care I have ever had from a company, due to quality of flowers, particularly the soft magnum blooms, the chrysanthemums, and customer care, I would definitely highly recommend Freddie’s Flowers above all other flower delivery services. Thank you.

Date of experience: 08 April 2025

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Reply from Freddie's Flowers

Thank you so much for your wonderful review! We're absolutely delighted to hear how much you enjoyed your arrangement, especially the soft magnum chrysanthemums, and that our customer service team made such a positive impression. Until the next box!

Rated 5 out of 5 stars

Freddie’s Flowers 5*Response

3 days ago I wrote a scathing 1 star review. However, I do think Freddie’s Flowers have genuinely tried to get to the bottom of the problem and recompensed even though they really didn’t have to, as the fault of delivery was on our side with a right address and wrong postcode! The quality issues in recent bouquets remains to improve and I hope it does. On this occasion their response has been both speedy and positive. It is important that customers are valued, but equally that the customer admits when they’re at fault too.

Date of experience: 08 April 2025

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Reply from Freddie's Flowers

Thanks so much for taking the time to leave us another review, Julia.
I'm so pleased that we had a chance to get this sorted for you!

Rated 3 out of 5 stars

Slow Bloomer

I ordered the Petals & Pyjamas Classic bouquet for Mother’s Day, they were delivered the day before. The eucalyptus and roses were in bloom from the offset and perked up nicely once in water. However l, the lilies took a week for the first one to start opening. Unfortunately the other flowers are not as pert when the lilies finally open.
A nice bouquet with nice aroma. A shame all flowers aren’t at their peak at the same time.

Date of experience: 29 March 2025

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Reply from Freddie's Flowers

Dear Kit,

Thank you for leaving this review and for your feedback.

We’re really glad to hear you enjoyed the Petals & Pyjamas arrangement overall — especially the scent.

We completely understand your point about the lilies taking their time to bloom. We aim to send our flowers in bud so they last longer and open gradually at home, but we appreciate that it can be a bit disappointing when the timing doesn’t quite line up and the full arrangement isn’t at its best all at once.

Your feedback is really helpful and we’ll certainly pass it along to our flower team for their reference. We'll also reach out to you directly to organise something by way of an apology for this.

We look forward to speaking with you.

Best wishes,

Freddie's Flowers

Rated 5 out of 5 stars
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Excellent quality of flowers

Excellent quality of flowers! Well
Packed with clear instructions! Love love

Date of experience: 08 April 2025

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Reply from Freddie's Flowers

It's our pleasure, Stella - thanks ever so much for taking the time to leave us five stars!

Rated 5 out of 5 stars

Highest quality flowers I've ever had!

Once the flowers came back to life after being out of water for a little while in the box, they looked magnificent. Such amazing quality! I ordered mine to be delivered on the week of mothers day (delivered on Tuesday as per where I live) and almost all of the flowers have lasted 3 weeks! Especially the lillies, they are divine. I can't wait for my next delivery on the 22nd April, which would have been my late dad's 69th birthday. The quality of these flowers have definitely exceeded my expectations. Can't wait to see the next bouquet!

Date of experience: 08 April 2025

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Reply from Freddie's Flowers

Thank you so much for your lovely review Katie - we’re truly touched by your kind words! It’s wonderful to hear that the flowers have exceeded your expectations and lasted so beautifully, especially around such a meaningful time. We can't wait to send more flowers your way soon!

Rated 5 out of 5 stars
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Stunning flowers & they come with…

Stunning flowers & they come with detailed instructions of how to display as well as flower food so they last longer!
We are talking a big display of flowers not the small bunch I’ve seen with other companies.
I think they’re great value especially with the original 50% discount & free huge vase!
They are packaged really well in a box that you can return with your next order!
Excellent company & service
Thank you
🌟 🌟🌟🌟🌟

Date of experience: 08 April 2025

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Reply from Freddie's Flowers

Thank you so much for your glowing review, Mrs J Hunt! We're thrilled to hear you're enjoying the generous size of the arrangements, the helpful arranging tips, and the added touches like the flower food and returnable packaging. We look forward to sending many more beautiful boxes your way!

Rated 2 out of 5 stars
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Declining quality and poor customer service resulted in ending a long running subscription

Have been a long and loyal customer but sadly customer service has became very poor,and flowers have decreased in quaity,not interested in sorting a recent badly damaged box so left me no choice but to stop my
subscription .

Date of experience: 01 April 2025

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Reply from Freddie's Flowers

Dear Beth,

Thank you for leaving this review and for alerting us to your experience.

We’re so sorry to hear that things have fallen short after being such a loyal subscriber.

It’s disappointing to learn that the quality of your recent deliveries didn’t meet the standard you’d come to expect and that your concerns weren’t handled properly when you reached out. We completely understand how frustrating that must have been, especially after supporting us for so long.

We never want any of our customers to feel let down or unheard, and it’s clear we missed the mark here. We've requested your details through Trustpilot so that we can look into this further for you and organise something by way of an apology from ourselves.

We look forward to speaking with you.

Best wishes,

Freddie's Flowers

Rated 1 out of 5 stars

Wilted and poor quality, never opened.

I received these flowers from someone who cared about me. The flowers were left on my doorstep. They were badly wilted. I managed to revive some of them but even the ones that survived never opened and died very quickly. I'm sure my loved ones meant to cheer me up but they are without doubt the worst flowers I have ever received. Didn't even last a couple of days. To open the box and find these sorry excuse for flowers inside was such an anticlimax. The thought behind them was lovely but the flowers themselves such a disappointment

Added after reading the reply: Thank you for responding. I'm reluctant to provide you with my information as I do not want the person who sent the flowers to know that these arrived in such poor condition as they would be so devastated. I do not have the order details as I was the recipient of the flowers. Your request for more information asks me for the reference number and does not give me the reassurance that the sender will not find out these flowers were so bad. It is very tricky to give feedback when you are the recipient of a gift. On the one hand you want the sender to know how bad they were as you don't want them to use you again, on the other hand you don't want to upset them by knowing they send you such a disappointing bouquet. Because it is the thought that counts I will never let them know. I guess this is probably the sentiment of many people who receive disappointing flowers.

Date of experience: 03 April 2025

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Reply from Freddie's Flowers

Dear Lisp,

Thank you for sharing your experience and we're so sorry to hear how disappointing your delivery was — especially when it came from someone who clearly wanted to brighten your day.

It’s incredibly disheartening to receive flowers in poor condition and we completely understand how upsetting it must have been to open the box and find wilted blooms that didn’t last. That’s certainly not the standard we aim for here at Freddie's.

We’d really like the opportunity to put this right so we've requested your information through Trustpilot to help us locate the order and hear a little more about the poor condition of the flowers. We'd also love to organise something by way of an apology to help make up for this experience.

We look forward to hearing from you.

Best wishes,

Freddie's Flowers

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